Auralogics Labs
Support Centre

We've Got You
Covered.

Check the self-service resources first — most issues are solved in under two minutes. If you're still stuck, open a ticket and our team responds fast.

Getting Started

Install guide, wizard walkthrough, server checklist

View Guide

Video Tutorials

Step-by-step screencasts for every feature

Watch

Run Diagnostic

Check your cache layer from inside the plugin

Nexora Engine → Tools → Run Diagnostic
or open a ticket

Open a Support Ticket

Our team will reply to your email directly.

Expected response: 1 business day

Response Times

Low2–3 business days
Medium1 business day
High4–8 hours
CriticalUnder 2 hours

Direct Email

For critical production issues, email us directly and mark your subject line with [CRITICAL].

hello@auralogicslabs.com

Pro Users: Tracked Tickets

Pro licence holders get tracked tickets with status updates, priority routing, and full history inside the portal.

Open Portal Tickets →

Security Vulnerabilities

Please do not submit security vulnerabilities via this form. Email security@auralogicslabs.com with encrypted details.